Client Care Analyst - International - Remote

Overview

The Client Care Analyst at RainFocus provides essential technical support to customers, ensuring their issues are resolved efficiently while delivering outstanding service.

In Short

• Provide technical assistance to clients via cases and chat.
• Review incoming support requests to evaluate risk and severity.
• Maintain ownership of assigned cases from report to resolution.
• Demonstrate strong verbal and written communication skills.
• Create and update knowledge base articles.
• Work collaboratively with colleagues across the company.
• Ensure adherence to Service Level Agreements (SLA).
• Ability to work flexible hours, including on-call services.
• Develop subject matter expertise in RainFocus technology.
• Maintain high client satisfaction ratings.

Requirements

• 1.5 years in a technical support role.
• Strong communication skills, both written and verbal.
• Experience with CRM software, preferably Salesforce.
• Ability to work in a fast-paced, agile environment.
• Strong problem-solving and critical thinking skills.
• Detail-oriented with excellent time management abilities.
• Self-motivated and able to work autonomously.
• Experience in a client-facing role.
• Ability to handle stressful situations professionally.
• Team player with strong interpersonal skills.

Benefits

• Opportunity to work with a rapidly growing software company.
• Engagement with Fortune 500 companies.
• Dynamic and challenging work environment.
• Flexibility in work schedule.
• Professional development opportunities.