Client Care Analyst - International (Remote)

Overview

The Client Care Analyst is a frontline support engineer providing technical assistance to customers using RainFocus' innovative software solutions.

In Short

• Provide technical support to clients via cases and chat
• Maintain ownership of support cases from report to resolution
• Develop subject matter expertise in technology
• Ensure timely communication and updates to customers
• Work in a fast-paced, agile environment

Requirements

• 1.5 years in a technical support role
• Strong written and verbal communication skills
• Experience with CRM software like Salesforce
• Ability to work flexible hours and provide on-call services
• Detail-oriented with strong time management skills

Benefits

• Competitive salaries and benefits
• 401k and generous PTO
• Team building activities