Remote Otter LogoRemoteOtter

Manager, Client Success Management - Remote

Posted 15 hours ago
Sales / Business
Full Time
USA

Overview

RainFocus is seeking an exceptional Manager of Client Success Management to lead strategic account oversight and enhance client relationships through innovative software solutions.

In Short

  • Manage and oversee the 1:Many Scaled CSM Model.
  • Provide tailored leadership for high-potential accounts.
  • Lead and mentor a team of CSM Associates.
  • Integrate AI tools to enhance account management.
  • Drive Net Revenue Retention through data-driven strategies.
  • Develop resources for client self-sufficiency.
  • Report on KPIs and financial targets.
  • Maintain automated health-tracking systems.
  • Collaborate with Sales for account expansion.
  • Travel up to 25% for client events.

Requirements

  • 12+ years of professional experience.
  • Proven track record in employee development.
  • 5+ years of CSM experience preferred.
  • Prior managerial experience required.
  • Strong analytical skills.
  • Experience with automation and AI tools.

Benefits

  • Opportunity to work with Fortune 500 companies.
  • Be part of a company changing the market.
  • Dynamic and exciting work environment.
RainFocus logo

RainFocus

RainFocus is a dynamic company specializing in event management and marketing solutions through its innovative platform. The company focuses on delivering exceptional client experiences by providing expert consultation and implementation services. With a commitment to best practices in platform configuration, RainFocus empowers organizations to optimize their event strategies and achieve their business goals. The company values strong communication and collaboration, fostering a supportive environment for both clients and employees.

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