Enterprise Account Manager - Remote

Overview

As an Enterprise Account Manager, you will be responsible for building and maintaining relationships with large enterprise clients, ensuring customer satisfaction, driving revenue growth, and managing long-term account strategies.

In Short

• Develop and maintain deep, trusting relationships with key stakeholders at enterprise-level clients.
• Act as the primary point of contact and trusted advisor for all client-related matters.
• Identify opportunities to upsell and cross-sell products and services to increase revenue.
• Collaborate with the sales team to generate new business within existing accounts.
• Develop and execute strategic account plans to achieve both client and company objectives.
• Ensure customers maximize the value received through Raft.
• Manage contract renewals and negotiations, ensuring favorable terms for both the client and company.
• Address and resolve any client concerns or issues quickly.
• Track and report on key account metrics.
• Provide regular updates on account health and future opportunities to leadership.

Requirements

• Excellent communication and negotiation skills.
• Deep understanding of the client's business.
• Ability to identify opportunities for upselling and cross-selling.
• Experience in strategic account planning.
• Strong problem-solving skills.
• Ability to work with cross-functional teams.
• Experience in contract management.
• Proven track record in customer satisfaction and retention.
• Analytical skills for reporting and metrics tracking.
• Experience in the logistics or technology sector is a plus.

Benefits

• Opportunity to work in a rapidly growing international scale-up.
• Significant runway thanks to recent Series B funding.
• Work with a dynamic technology company.
• Collaborate with cross-functional teams.
• Be part of a company with a global impact across logistics.