Customer Service Technician (O365/M365 Support) - Remote

Overview

The Customer Service Technician is responsible for providing technical support to customers regarding hosted business email and Microsoft Office 365, ensuring high levels of customer satisfaction through effective troubleshooting and problem resolution.

In Short

• Provide technical support via phone, chat, and tickets.
• Handle customer support requests related to email and Office 365.
• Perform email delivery troubleshooting and security analysis.
• Maintain customer loyalty through exceptional service.
• Work under moderate supervision until duties are learned.
• Document information and follow through on requests.
• Possess strong written and verbal communication skills.
• Desire to learn new technologies and improve skills.
• Handle multiple tasks and prioritize effectively.
• Basic problem-solving abilities with a focus on customer needs.

Requirements

• Any Graduation.
• Relevant certification in customer service or technical support.
• 4-6 years of technical knowledge or experience.
• Typing speed of 35+ wpm.
• Experience with help desk/ticketing systems preferred.
• Technical certifications like MCSA for Office 365, A+, Network + are desirable.

Benefits

• Opportunities for professional development and learning.
• Work in a supportive team environment.
• Gain experience with leading technologies.
• Flexible working conditions.