Customer Support Technician - Remote

Overview

The Customer Support Technician is responsible for delivering excellent customer service and support to end-users by identifying problems, researching answers, and guiding customers through corrective steps.

In Short

• Deliver excellent customer service and support via email, phone, or live web session.
• Interact with customers to process information regarding inquiries and requests.
• Follow up with customers and escalate priority issues as needed.
• Gather customer information and document troubleshooting steps effectively.
• Research information using available resources and maintain case documentation.
• Collaborate with internal teams to enhance knowledge sharing.
• Adhere to standard processes and case management policies.
• Stay updated with system information and software changes.
• Potential for overtime work on an on-call rotation.
• Other duties as assigned.

Requirements

• At least an Associate Degree required; Bachelor’s Degree preferred.
• Minimum 3 years of experience as a support technician.
• 4 years of experience preferred, supporting multiple environments.
• CompTIA A+ Certification is a plus.

Benefits

• Work from home options available.
• Medical, dental coverage, and life insurance from day 1.
• Paid vacation and sick leave with quarterly sick leave conversion.
• Competitive salary package and annual appraisal.
• Financial assistance program.
• Mandatory government benefits and 13th month pay.
• Regular company events and career growth opportunities.