Customer Care Advocate with Dutch - Remote

Overview

The Customer Experience Advocate provides customer service and is passionate about working with customers, partners, and company partners to deliver a high-quality experience, minimizing effort to maximize loyalty.

In Short

• Provide proactive customer support and resolve issues related to orders and service requests.
• Handle and resolve customer complaints effectively.
• Ensure KPIs are met or exceeded within the financial period.
• Represent Supply Chain and be the voice of the customers in the organization.
• Provide proactive delivery information via Open Orders report.
• Manage customer product returns and warranty claims.
• Support Repair/Exchange Requests.
• Fluent in Dutch and proficient in English.
• At least 3 years of experience in customer service or supply chain roles.
• Ability to work independently and as part of a team.

Requirements

• Experience building relationships with partners for assigned customers.
• Strong problem-solving skills.
• Affinity with Supply Chain and Customer Care.
• Ethical behavior and ability to handle unforeseen situations.
• Knowledge of Salesforce, Office 365, SAP, and/or Oracle is preferred.

Benefits

• Comprehensive mindfulness programs with premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment.
• Company volunteer and donation matching program.
• Employee Assistance Program.
• Personalized wellbeing programs through OnTrack.
• On-demand digital course library for professional development.