Solution Center Engineer II - Remote

Overview

At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for an experienced, customer-focused Solution Center Engineer to join our team.

In Short

• Provide telephone/email technical troubleshooting support to all R3 clients.
• Perform advanced troubleshooting steps to resolve various technical issues.
• Follow-up on open tickets, keeping clients informed of updates.
• Log accurate and detailed notes within the ticketing system.
• Serve as technical escalation point for Level 1 Engineers.
• Configure and troubleshoot issues related to various technologies.
• Regularly update client documentation for accuracy.

Requirements

• 3-5 years of related experience in Managed IT Services.
• Strong communication and customer service skills.
• Ability to handle difficult situations with clients.
• Independent decision-making skills.
• Ability to excel in a fast-paced environment.
• Strong attention to detail.
• Flexible working hours, including nights/weekends.
• Bachelor’s degree in a related field preferred.
• Preferred Technical Certifications: CompTIA A+, Network+, Security+, Microsoft 365.

Benefits

• Competitive wages based on experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Flexible time off policies.
• Paid volunteer time off.
• Remote work opportunities.
• Training incentives and bonuses for career growth.
• Be part of an amazing team.