Solution Center Engineer II - Remote

Overview

As a Solution Center Engineer II at R3, you will provide exceptional IT support and technical troubleshooting to our clients, ensuring their needs are met with high-quality service.

In Short

• Provide telephone/email technical troubleshooting support to clients.
• Perform advanced troubleshooting for hardware and software issues.
• Follow-up on open tickets and keep clients informed.
• Log accurate notes within the ticketing system.
• Serve as technical escalation point for Level 1 Engineers.
• Configure and troubleshoot Windows Server, Active Directory, and Microsoft 365.
• Update client documentation regularly for accuracy.

Requirements

• 3-5 years of experience in Managed IT Services.
• Strong communication and customer service skills.
• Ability to handle difficult client situations.
• Decision-making skills affecting clients independently.
• Ability to excel in a fast-paced environment.
• Strong attention to detail.
• Flexible hours including night shifts/weekends.
• Bachelor’s degree preferred.
• Technical Certifications like CompTIA A+, Network+, Security+ preferred.

Benefits

• Competitive wages based on experience.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Flexible time off policies for work-life balance.
• Remote work opportunities.
• Community involvement and positive impact initiatives.
• Training incentives and bonuses for career growth.
• Be part of an amazing team.