Hybrid Account Manager, Rapid Response Team - Remote

Overview

The Hybrid Account Manager at Quench is responsible for ensuring customer satisfaction, loyalty, and retention within specific geographic service regions, addressing escalated issues, and maintaining high performance metrics.

In Short

• Handle escalated customer issues with accuracy
• Ensure follow-up communication with customers
• Work collaboratively with other departments
• Predict and act on potential customer concerns
• Meet key performance indicators (KPIs)
• Maintain regular attendance
• Experience in customer service and de-escalation
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite
• Opportunities for career progression

Requirements

• Experience in customer service with de-escalation skills
• Strong communication skills
• Ability to multi-task in a fast-paced environment
• Flexibility to adapt to changing customer needs
• Compliance with documented processes
• Collaborative mindset for cross-functional work
• Experience with KPIs

Benefits

• Medical, Dental, Vision starting day one
• 401(k) match of 50% up to 6%
• Paid Time Off