Customer Care Specialist - Hybrid - Remote

Overview

The HYBRID Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve additional inquiries.

In Short

• Answer incoming customer calls professionally
• Field customer inquiries via phone and electronic channels
• Document and update customer records accurately
• Resolve customer issues promptly
• Meet or exceed key performance indicators
• Exhibit excellent communication and customer service skills
• Follow call scripts while maintaining a natural conversation
• Stay updated on company policies and product information
• Nice to have: Bilingual (Spanish)

Requirements

• Ability to multi-task across different communication channels
• Exhibit empathy and understanding in customer interactions
• Customer-centric attitude
• Clear and professional communication skills
• Strong attention to detail
• Flexibility in responding to changing customer needs
• Compliance with documented processes and policies
• Proficiency in Microsoft Office Suite; Salesforce experience is a plus

Benefits

• Medical, Dental, Vision starting day one
• 401(k) match of 50% up to 6%
• 15 days PTO and 10 paid holidays