Customer Care Specialist - Hybrid - Remote

Overview

The Customer Care Specialist plays a key role in ensuring customer satisfaction by being the primary contact for customers, processing orders, and resolving inquiries and issues.

In Short

• Answer inbound customer requests and inquiries via various communication channels.
• Process customer purchase orders and provide feedback on ordering and fulfillment.
• Provide timely information regarding the status of open orders.
• Prepare reports and correspondence accurately and on time.
• Resolve customer inquiries and complaints effectively.
• Maintain comprehensive customer files for efficient service.
• Assist with forecasting and budgeting processes.
• Support outside sales representatives as needed.
• Complete special projects and maintain attention to detail.
• Adhere to safety and work regulations.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• Experience in manufacturing or logistics, preferably in a B2B setting.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Problem-solving skills and ability to multi-task.

Benefits

• Competitive compensation.
• Industry-leading benefits.
• Training and mentoring opportunities.
• Growth opportunities within the company.
• Inclusive and diverse work culture.