Account Manager - East - Remote

Overview

The Account Manager at Quantum Metric will provide customers with a seamless experience, focusing on onboarding, renewal, and expansion while collaborating with various teams to ensure customer satisfaction and success.

In Short

• Strategic lead for customer engagement.
• Collaborate with Sales to identify expansion opportunities.
• Manage and forecast customer renewal and expansion goals.
• Create customer account plans for value realization.
• Conduct regular QBRs with client’s executive team.
• Update internal systems to document customer health.
• Identify advocacy opportunities for case studies and events.
• Educate customers on new use cases and features.

Requirements

• Bachelor's degree in a related field.
• Strong project management and organizational skills.
• Excellent verbal, written, and presentation skills.
• 5+ years of experience in managing enterprise customer relationships.
• Ability to communicate and influence stakeholders at all levels.
• Proven ability to manage multiple projects with attention to detail.
• Track record of meeting retention and expansion goals.
• Willingness to travel approximately once per month.

Benefits

• Remote-first work culture.
• Coaching and training programs for career development.
• Engagement in company-wide events and outings.
• Supportive Employee Resource Groups.
• Diverse and inclusive workplace.