EA-Account Manager - Remote

Overview

As an EA-Account Manager at NGP VAN, you will provide account management and professional services to Democratic campaigns, parties, PACs, and progressive organizations, focusing on onboarding and advanced service offerings.

In Short

• Conduct intake sessions to understand customer needs.
• Provide recommendations based on discovery-led planning.
• Run kickoff calls to initiate client engagements.
• Manage projects and coordinate resources for client services.
• Guide customers in using NGP VAN tools effectively.
• Review product features and advocate for customer needs.
• Track time on projects and achieve utilization goals.
• Continuously improve knowledge of software and best practices.
• Collaborate with cross-functional teams to enhance customer satisfaction.
• Assist in special projects as needed.

Requirements

• 3-5 years of experience with CRM software in a political context.
• Advanced knowledge of NGP8, EveryAction, VAN, or VoteBuilder.
• Strong communication skills for client interactions.
• Effective project management abilities.
• Self-motivated and technically curious.
• Detail-oriented with strong follow-up skills.
• Motivated by helping mission-driven organizations.

Benefits

• Generous Flexible Time Off (FTO) Policy.
• Paid company holidays, including social justice commemorations.
• Paid volunteer time.
• Resources for savings and investments.
• Paid parental leave and sick leave.
• Comprehensive health, vision, dental, and life insurance.
• Opportunities for learning and networking.