Triage Specialist - Remote

Overview

The Triage Specialist is responsible for performing effective telephone triage to support dermatology patients based on their needs, ensuring timely communication and scheduling of care.

In Short

• Fully remote position requiring availability during standard East Coast business hours.
• Answer phones and return voicemails to handle questions and transfers.
• Relay pathology results and schedule patient returns and procedures.
• New patient scheduling and documentation.
• Utilize basic medical terminology to assist patients.
• Document all conversations appropriately in EMA.
• Schedule surgeries according to provider guidelines.
• Prioritize skin cancers based on specific criteria.
• Explain Mohs procedures to patients.
• Complete pre-op assessments and send required medications.

Requirements

• Experience in telephone triage or customer service.
• Knowledge of dermatology and medical terminology.
• Strong communication skills.
• Ability to document accurately in EMR systems.
• Organizational skills for scheduling and prioritization.

Benefits

• Competitive compensation and benefits packages.
• Supportive work environment focused on skin health education.
• Opportunities for professional growth.