Technical Account Manager - Remote

Overview

As a Technical Account Manager at QGenda, you will be the trusted technical advisor throughout a customer's lifecycle, ensuring they maximize the value of QGenda.

In Short

• Provide technical support and respond to escalated support tickets for assigned customers.
• Participate in ongoing planning, implementation, and optimization of automated workflows.
• Assist in onboarding customers to QGenda by providing organized training.
• Build and maintain essential technical knowledge of QGenda.
• Demonstrate expertise on technical topics by collaborating with the CSM team.
• Manage and achieve key business metrics including CSAT and Revenue Retention goals.
• Collaborate with various teams to assist with technical issues raised by customers.
• Provide effective feedback to team members and supervisors.
• Adhere to existing best practices and offer input on updates.
• Lead client onsite activities related to implementation.

Requirements

• Bachelor's Degree required, Engineering or other technical degree preferred.
• 1-3 years of customer relationship management experience.
• Ability to travel for customer meetings and industry events.
• Strong technical communication skills, both written and verbal.

Benefits

• Fully company-paid options for medical, dental, and vision insurance.
• Generous paid time off (PTO) policy.
• Paid parental leave for birth, adoption, or permanent placement.
• 401(k) with company match.
• Options to work in a hybrid-working model or remotely.