Customer Service Advocate - Remote

Overview

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

In Short

• Communicate with customers via phone, email, and chat.
• Handle inquiries that require in-depth product knowledge.
• Document and resolve customer requests for account information.
• Meet or exceed established performance goals.
• Identify trends to improve customer experience.
• Provide accurate resolutions and exercise sound judgment.
• Educate customers on digital tools for self-service.
• Adapt to technology changes in a fast-paced environment.
• Work flexible shifts and maintain focus under pressure.
• Other duties as assigned.

Requirements

• 2+ years of customer service experience.
• High school diploma required.
• Experience in annuity, retirement, or finance industry preferred.
• Excellent written and verbal communication skills.
• Strong decision-making and time management skills.
• Ability to manage conversations confidently.
• Proactive in identifying and resolving issues.
• Commitment to delivering exceptional customer experiences.
• Ability to learn new programs quickly.
• Detail-oriented and adaptable to customer needs.

Benefits

• Opportunity to impact millions of lives.
• Work from home flexibility.
• Supportive team environment.
• Access to training and development.
• Potential for career advancement.