Customer Service Advocate - Remote

Overview

We are urgently hiring fully remote Customer Service Advocates for a start date of 10/6/25. The role involves assisting members of our Medi-Share program with inquiries and providing excellent service.

In Short

• Fully remote position starting on 10/6/25.
• Starting rate of $19.25 per hour.
• Must reside in the Pacific, Mountain, or Central time zones.
• Shifts range from 6 am to 5 pm MT, Monday to Friday.
• Provide support to Medi-Share program members and medical service providers.
• Handle inquiries with tact and grace.
• Meet monthly service objectives.
• Embrace training and development opportunities.
• Offer prayer to members when appropriate.
• Contribute to the Christian Care Ministry's mission.

Requirements

• High school diploma or GED.
• Two years of customer service experience required.
• Experience in healthcare, insurance or medical billing preferred.
• Strong oral and written communication skills.
• Typing speed of 30 wpm or more.
• Ability to multi-task and solve problems.
• Digital literacy including Microsoft Suite and Zoom.
• Experience working with two computer monitors preferred.
• Strong knowledge of computer hardware and software.
• Ability to maintain scheduled tasks in a remote environment.

Benefits

• 100% paid Medical for employees.
• Generous employer HSA contributions.
• Employer-paid Life Insurance and Long-term Disability Insurance.
• 6 weeks of paid parental leave.
• Dental and Vision plans available.
• 401(k) with up to 4% match.
• Generous paid-time off and 11 paid holidays.
• Wellness plan with health incentives.
• Employee Assistance Program with mental health visits.
• Monetary Anniversary and Birthday Awards.