Customer Service Advocate - Remote

Overview

The Customer Service Advocate (CSA) at Millennium Health LLC is responsible for providing a superior customer experience by handling inbound calls, Live Chat inquiries, and customer support tasks in a Service Center environment.

In Short

• Primary point of contact for inbound calls and Live Chat inquiries.
• Collaborate with cross-functional operations teams.
• Resolve customer issues effectively.
• Ensure a superior customer experience.
• Work in a Service Center environment.
• Assist in medication monitoring and drug testing services.
• Support healthcare professionals with objective information.
• Engage in customer support tasks.
• Maintain high standards of communication.
• Contribute to the effectiveness of treatment plans.

Requirements

• Strong communication skills.
• Ability to collaborate with teams.
• Problem-solving skills.
• Experience in customer service.
• Ability to handle multiple inquiries.
• Knowledge of medication monitoring is a plus.
• Proficient in using customer support tools.
• Detail-oriented and organized.
• Ability to work in a fast-paced environment.
• Commitment to providing excellent service.

Benefits

• Competitive salary.
• Health benefits.
• Opportunities for professional development.
• Supportive work environment.
• Flexible work hours.
• Employee wellness programs.
• Paid time off.
• Retirement savings plan.
• Team-building activities.
• Access to training resources.