Customer Service Advocate - Remote

Overview

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone.

In Short

• Champion customer satisfaction with a personalised and caring approach.
• Recognise unique customer needs and contribute to a positive environment.
• Strive for urgency and genuine care in customer interactions.
• Understand customer needs through direct interactions and feedback.
• Use feedback to improve customer satisfaction.
• Spot trends in customer inquiries to anticipate needs.
• Demonstrate ownership in addressing customer concerns.
• Proactively identify and implement effective resolutions.
• Communicate effectively in both written and verbal channels.
• Fluency in English and Spanish is required.

Requirements

• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills.
• Strong sense of ownership and disciplined curiosity.
• Empathetic communication skills.
• Detail-oriented mindset.
• Available full-time (40 hours/week).
• Eligible to work in Poland.

Benefits

• Competitive and transparent compensation.
• Employer-paid health insurance.
• 401k match with immediate vesting for US employees.
• Generous and flexible time off.
• Taskrabbit product stipends and wellness support.