Customer Service Advocate III - Remote

Overview

As a Customer Care professional at Centene, you will be the advocate for our 28 million members, focusing on resolving complex issues and providing personalized support through various communication channels.

In Short

• Serve as an advocate for members and providers.
• Resolve complex issues and complaints.
• Provide support via phone, live chats, and emails.
• Document customer interactions for quality tracking.
• Train team members on complex issues.
• Adhere to quality standards and compliance.
• Work in a high-paced contact center environment.
• Assist with root cause analysis of customer needs.
• Access to competitive benefits and flexible work schedules.
• Equal opportunity employer committed to diversity.

Requirements

• High School diploma or GED required.
• 2 - 4 years of related experience required.
• Vocational or technical education may be beneficial.
• Ability to work in a fast-paced environment.
• Strong communication and problem-solving skills.
• Experience with CRM applications preferred.
• Commitment to quality and compliance standards.

Benefits

• Competitive pay.
• Health insurance and 401K plans.
• Stock purchase plans and tuition reimbursement.
• Paid time off plus holidays.
• Flexible work schedule options.