Customer Service Associate II - Remote

Overview

The Customer Care Associate II is responsible for providing effective quality customer service regarding property insurance, assisting with inquiries, and handling premium disbursements.

In Short

• Answer high volume inbound calls
• Provide quality customer service
• Assist borrowers and insurance agents
• Process complaints and de-escalate calls
• Handle disbursement of property insurance premiums
• Maintain availability standards and schedule adherence
• Cross-train for borrower follow-ups
• Update records and note systems
• Meet customer satisfaction goals
• Work in a flexible and inclusive environment

Requirements

• High School Diploma or GED preferred
• 0-2 years experience preferred
• Ability to handle high volume calls
• Strong communication skills
• Customer service experience
• Ability to work in a team environment
• Detail-oriented
• Problem-solving skills
• Availability to work flexible hours
• Authorization to work in the USA

Benefits

• Equal Opportunity employer
• Inclusive and diverse work environment
• Opportunity for professional growth
• Flexible working conditions
• Supportive team culture
• Recognition of inclusivity awards
• Commitment to community service
• Access to various insurance products
• Encouragement of innovative thinking
• Meaningful work experience