Customer Service Advocate - Remote

Overview

As a Customer Service Advocate, you will be a trusted resource for Medi-Share program members and medical service providers, providing excellent service through technical proficiency and job knowledge.

In Short

• Starting rate is $19.25 per hour.
• Full-time position with office hours from 8 am to 7 pm ET.
• Must be located in an eligible state for employment.
• Responsibilities include troubleshooting and resolving issues.
• Must show compassion and understanding to customers.
• Meet monthly service objectives set by management.
• Utilize digital tools and maintain strict adherence to scheduled tasks.
• Offer prayer to members and providers when appropriate.
• Contribute to the expression of Christian Care Ministry's beliefs.
• All other duties as assigned.

Requirements

• High school diploma or GED required.
• Two years of customer service experience in relevant industries.
• Preferred experience in high volume contact center.
• Knowledge of healthcare, insurance, or medical billing preferred.
• Strong oral and written communication skills.
• Typing speed of at least 30 wpm.
• Ability to manage multiple tasks effectively.
• Critical thinking and problem-solving skills.
• Digital literacy including Microsoft Suite and Zoom.
• Familiarity with database systems.

Benefits

• 100% paid medical for employees/99% for family.
• Generous HSA contributions.
• Employer-paid life and long-term disability insurance.
• 6 weeks of paid parental leave.
• 401(k) with up to 4% match.
• Generous paid-time off and 11 paid holidays.
• Wellness plan with health incentives.
• Employee Assistance Program for mental health support.
• Monetary anniversary and birthday awards.