Director of Customer Success (Government) - Remote

Overview

Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations.

In Short

• Lead a high-performing team of Customer Success Managers (CSMs).
• Oversee daily operations and implement processes for excellence.
• Drive strategic customer engagement with government accounts.
• Define and monitor KPIs for team performance.
• Collaborate with various departments to enhance impact.
• Recruit and develop top talent for the team.
• Champion company values and foster a culture of success.

Requirements

• Bachelor's degree or equivalent experience.
• 7+ years in customer success or account management, with 3+ years in management.
• Experience with government regulatory boards or state agencies.
• Proven track record of building and motivating teams.
• Ability to drive operational change and process improvements.
• Exceptional communication and relationship-building skills.
• Proficiency with CRM platforms and customer success software.
• Highly organized and detail-oriented.
• Experience with SLED SaaS or healthcare technology preferred.
• Willingness to travel up to 50% of the time.

Benefits

• Award-winning workplace recognized for excellence.
• Professional development allowance for growth.
• Flexible work-life balance with ample PTO.
• 401K with company matching and financial planning resources.
• Choice of medical, dental, and vision insurance options.
• Wellness benefits for fitness and healthy living.