Clinical Technical Support Specialist (B2B SaaS) - Remote

Overview

The Clinical Technical Support Specialist will serve as a software expert for customers in the rehab therapy business, providing support via email and contributing to the Client Success Team.

In Short

• Respond to customer inquiries via email.
• Triage support tickets and escalate as needed.
• Maintain a deep understanding of product offerings.
• Promote customer satisfaction and loyalty.
• Identify opportunities for product and service enhancements.
• Work in a telecommute environment.
• Contribute to a high-performing Client Success Team.
• Engage in problem-solving for complex healthcare issues.
• Collaborate with engineering teams for support ticket management.
• Assist in creating a positive customer experience.

Requirements

• 3+ years in a customer-facing role.
• Experience in a clinical healthcare position.
• Strong analytical and troubleshooting skills.
• Proactive and self-motivated.
• Exceptional written communication skills.

Benefits

• Competitive salary with bonus potential.
• Remote/hybrid work environment.
• Potential equity compensation.
• Flexible PTO policy.
• Company-sponsored lunches.
• Comprehensive insurance benefits.
• 401k plan.
• Fitness class credits.
• Recovery suite at headquarters.