Clinical Technical Support and Data Migration Specialist (B2B SaaS) - Remote

Overview

The Clinical Technical Support and Data Migration Specialist will serve as a software expert to customers, assisting with technical support and data migration efforts, contributing to the Client Success Team at Prompt.

In Short

• Provide customer support via email for technical inquiries.
• Triage support tickets and escalate as needed.
• Support data migration processes and ensure accuracy.
• Develop a deep understanding of product offerings.
• Promote customer satisfaction and loyalty.
• Collaborate with engineering and client success teams.
• Participate in data transfer scheduling and execution.
• Maintain high levels of communication with clients.
• Identify opportunities for product and service improvements.
• Engage in a positive team culture focused on impactful work.

Requirements

• 3+ years in customer-facing roles like tech support.
• Experience in a clinical healthcare environment.
• Knowledge of e-clinical systems (EMR, CRM, etc.).
• Analytical mindset with troubleshooting skills.
• Ability to explain technical concepts clearly.
• Exceptional written communication skills.
• Proactive and self-motivated work ethic.
• Ability to manage multiple tasks independently.

Benefits

• Competitive salaries with bonus potential.
• Remote/hybrid work environment.
• Potential equity compensation for performance.
• Flexible PTO.
• Company-sponsored lunches.
• Comprehensive insurance benefits.
• 401k and additional perks for fitness.
• Recovery suite at headquarters.