Member Experience Specialist (Hebrew or Italian) - Remote

Overview

This part-time position involves providing personalized support to members navigating fertility and family-forming options, primarily in Hebrew or Italian.

In Short

• Conduct 1:1 video consultations with members.
• Assist in identifying fertility clinics and scheduling appointments.
• Address member inquiries with tailored solutions.
• Research country-specific legislation related to fertility.
• Update knowledge databases with healthcare practices.
• Exceptional customer service skills required.
• Empathy and emotional intelligence are essential.
• Strong organizational skills needed.
• Interest in diversity and inclusion is important.
• Fluency in Hebrew or Italian is required.

Requirements

• Exceptional interpersonal communication skills.
• Compassionate approach and high emotional intelligence.
• Ability to adapt and learn quickly.
• Strong attention to detail and prioritization abilities.
• Collaborative spirit with a proactive mindset.
• Background in healthcare is desirable.
• Prior customer care experience preferred.
• Bachelor's degree or equivalent experience.
• Fluent in English and at least one of Hebrew or Italian.

Benefits

• Competitive salary: €22,000 – €30,000 annually.
• Bonus and equity package.
• Access to family-building benefits.
• Mental health sessions and wellness support.
• Sustainable mobility options provided.
• Discount on Urban Sports Club membership.
• Hybrid model with remote work options.
• Inclusive, mission-driven culture.