Member Experience Specialist I - Remote

Overview

The Member Experience Specialist I serves as the main point of contact for members throughout their recovery journey, providing compassionate and accurate support.

In Short

• Provide world-class member experience to individuals interested in signing up for Workit Health’s program.
• Facilitate each member’s journey and communicate effectively through various channels.
• Educate potential members on the value of Workit Health’s program.
• Assist current members in navigating the Workit Health program and troubleshoot barriers.
• Communicate with members over chat, email, and phone professionally.
• Accountable for metrics related to productivity and member satisfaction.
• Serve as an expert for member experience across the member’s journey.

Requirements

• Passionate about providing stellar customer service and working with diverse populations.
• Bachelor’s Degree in human services, communications, business, or marketing preferred.
• 2+ years’ inside sales, healthcare, and/or customer service experience in a metrics-driven environment.
• Exceptional presentation skills and ability to meet productivity targets.
• Those in addiction recovery are encouraged to apply.

Benefits

• 5 weeks PTO including birthday, mental health days, and floating holidays.
• 11 paid holidays.
• Comprehensive health, dental, pharmacy, and vision insurance.
• Company contributions to dependent premiums at higher than market rates.
• 12 weeks paid Parental Leave after 1 year of employment.
• 401k + matching.
• Flexible schedules and flex-time work.
• Employee assistance program with financial coaching.
• Professional development allowance for healthcare providers.
• Opportunities for professional development and growth.