Member Experience Specialist I - Remote

Overview

Member Experience Specialists serve as the main point of contact for our members throughout each point in their recovery journey. They are compassionate, accurate, and data-oriented. They are change agents who go the extra mile because they know what a difference each day is making in the life of those they help.

In Short

• Provide world-class member experience to individuals interested in signing up for Workit Health’s program.
• Facilitate each member’s journey and communicate through various channels.
• Educate potential members on the value of Workit Health’s program.
• Help current members navigate the Workit Health program and troubleshoot barriers.
• Communicate and provide support over chat, email, and phone.
• Accountable for metrics related to productivity and member satisfaction.
• Serve as an expert for member experience across the member’s journey.
• Work with diverse populations and provide stellar customer service.
• Track personal performance and meet specific targets.
• Encourage those in addiction recovery to apply.

Requirements

• Passionate about providing stellar internal and external customer service.
• Bachelor’s Degree in human services, communications, business, or marketing preferred.
• 2+ years’ inside sales, healthcare, and/or customer service experience.
• Exceptional presentation skills and ability to meet specific targets.
• Encouragement for those in addiction recovery to apply.

Benefits

• 5 weeks PTO including your birthday, 2 mental health days, and 2 floating holidays.
• 11 paid holidays.
• Comprehensive health, dental, pharmacy, and vision insurance.
• Company contributions to dependent premiums at higher than market rates.
• 12 weeks paid Parental Leave after 1 year of employment.
• 401k + matching.
• Flexible schedules and flex-time work for all employees.
• Employee assistance program with financial coaching.
• Professional development allowance for healthcare providers.
• Opportunities for professional development and growth within the company.