Bilingual Customer Support Representative (French Speaking) - Remote

Overview

As a Bilingual Customer Support Representative at Procore, you will leverage your people skills to support a product that improves the construction industry, helping customers utilize Procore's platform effectively.

In Short

• Support customers in using Procore's software.
• Work in a fast-paced contact center environment.
• Resolve customer inquiries via phone, web, chat, and email.
• Collaborate with teams to escalate and solve complex issues.
• Maintain a thorough understanding of Procore's business model.
• Demonstrate a positive attitude and build relationships with clients.
• Proactively seek guidance when needed.
• Adhere to ethical standards and company values.

Requirements

• Fluency in English and French.
• 6+ months of customer support experience.
• Strong communication skills.
• Ability to troubleshoot and resolve issues.
• Self-starter with a solution-focused mindset.
• Excellent attention to detail.
• Interest in the construction industry is a plus.

Benefits

• Generous paid time off.
• Healthcare coverage.
• Career enrichment and development programs.