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Bilingual Customer Support Representative (French Speaking) - Remote

Posted 2 weeks ago

Overview

We’re looking for a Customer Support Representative (CSR) to join our global customer support team.

In Short

  • Deliver best-in-class customer experiences via phone, chat, and email.
  • Troubleshoot technical issues and diagnose root causes.
  • Maintain a thorough understanding of Procore’s business model and technologies.
  • Meet and exceed key performance indicators (KPIs).
  • Collaborate with Procore SMEs to resolve complex customer issues.
  • Ensure accurate documentation and data security.
  • Build and maintain warm working relationships.
  • Adhere to Procore’s culture and values in every interaction.

Requirements

  • Fluent English and French speaker.
  • 1+ years of experience in a contact center or technical support environment.
  • Must communicate clearly and professionally with clients.
  • Eagerness to learn quickly and adapt to changes.
  • Strong multitasking skills and self-management.
  • Critical thinker with proactive problem-solving abilities.
  • Reliable self-starter with excellent attendance.
  • High School Diploma or GED required.

Benefits

  • Generous paid time off.
  • Healthcare coverage.
  • Career enrichment and development programs.

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