Patient Financial Specialist - Remote

Overview

The Patient Financial Specialist plays a vital role in ensuring timely and appropriate resolution of patient accounts while providing excellent customer service and financial counseling.

In Short

• 100% remote position.
• Conducts interviews to collect accurate demographic and financial information.
• Assists patients with financial assessments and payment options.
• Communicates financial responsibilities and collects payments.
• Monitors high dollar accounts for timely submission and reimbursement.
• Coordinates referrals to external agencies for financial assistance.
• Maintains knowledge of revenue cycle regulations and guidelines.
• Participates in departmental training and development.
• Exercises judgment in escalating issues to management.
• Completes special projects related to the revenue cycle.

Requirements

• High School diploma or equivalent required.
• 3 years of healthcare revenue cycle experience preferred.
• Experience in billing, collections, or customer service.
• Ability to work collaboratively with clinical staff and departments.
• Strong interpersonal relationship skills.
• Knowledge of insurance terms and financial counseling processes.
• Ability to handle sensitive patient information in compliance with HIPAA.
• Proficient in computer systems related to financial counseling.
• Excellent communication skills.
• Ability to work independently and manage multiple tasks.

Benefits

• Opportunity to work in a large not-for-profit health organization.
• Supportive work environment focused on community health.
• Access to career development opportunities.
• Comprehensive training provided.
• Engagement in meaningful work that impacts patient care.