Onboarding/Customer Support Specialist - Remote

Overview

PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. Our proprietary trading platform and integration with MetaTrader 5 (MT5) provide our clients with a robust and versatile trading experience.

In Short

• Join our team as an Onboarding Specialist to develop business opportunities in South Africa.
• Help new clients navigate the platform and ensure a smooth onboarding experience.
• Establish effective communication with clients.
• Analyze end-user experience based on customer feedback and support requests.
• Assist clients via phone, WhatsApp, chat, email, and push notifications.
• Collaborate with management and IT/Support departments.
• Minimum of 1 year experience in a similar role in financial services.
• Background in sales is a plus.
• Strong negotiation and communication skills required.
• 100% remote job opportunity.

Requirements

• Minimum of 1 year of experience in a similar role within the financial services industry.
• Proficiency in English with a clear accent.
• Strong analytical mindset.
• Excellent communication and interpersonal skills.

Benefits

• Competitive salary.
• Opportunity to work in an international and cross-functional team.
• Medical insurance after the probation period.
• Additional sick leaves every 6 months.
• Birthday gifts.