Director of Account Management - Remote

Overview

The Director of Account Management is responsible for providing strategic and operational leadership to a team of account executives, ensuring client satisfaction and retention for assigned employer clients.

In Short

• Lead a team of account executives in a remote setting.
• Ensure client satisfaction and retention for employer clients.
• Collaborate across functions for strategic alignment.
• Establish processes to monitor performance against contracts.
• Develop relationships with key client stakeholders.
• Drive the adoption of client communication principles.
• Manage department budget and staffing.
• Facilitate strategic discussions with health plan clients.
• Document client interactions in Salesforce CRM.
• Support the development of ASO growth strategies.

Requirements

• Bachelor's degree in Business, Marketing, Finance, or related field.
• 8 years of relevant client services experience.
• 5 years of leadership experience.
• Understanding of the healthcare industry.
• Excellent interpersonal and communication skills.
• Strong organizational and prioritization skills.
• Ability to manage complex projects under pressure.
• Proven ability to drive process improvements.
• Ability to work in a matrixed team environment.
• Willingness to travel up to 40%.

Benefits

• Comprehensive benefits package.
• Opportunities for professional development.
• Flexible work environment.
• Support for work-life balance.
• Inclusive workplace culture.