Support Technician (Tier 1) - Remote

Overview

The Support Technician role is focused on troubleshooting and resolving customer issues with our robotics solutions in a remote work environment.

In Short

• Provide first-line technical support for robotic warehouse systems.
• Monitor system performance and flag potential issues.
• Document and escalate complex issues to Tier 2.
• Maintain and update internal knowledge base materials.
• Work effectively in a remote environment using various tools.
• Communicate clearly with customers and coworkers.
• Follow structured processes for troubleshooting.
• Stay self-motivated and productive without direct supervision.
• Proactively identify and address common issues.
• Ensure clear documentation and issue tracking.

Requirements

• Strong written communication skills.
• Self-sufficiency and effective time management.
• Attention to detail in following processes.
• Proactive problem-solving skills.

Benefits

• Work remotely with a flexible schedule.
• Opportunity to work in innovative robotics technology.
• Collaborative team environment.