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Customer Success Intern - Remote

Posted 6 days ago
Customer Service
Internship
Worldwide

Overview

As a Customer Success Intern at Prelude, you’ll play a key role in ensuring our customers have an exceptional experience from their very first interaction onward, supporting the team across onboarding, support, relationship-building, and feedback collection.

In Short

  • Help prepare and lead onboarding sessions for new customers.
  • Respond to inbound customer queries via email and support platform.
  • Track product usage and satisfaction to flag friction points.
  • Create and maintain helpful resources like tutorials and FAQs.
  • Support tracking of key success metrics using various tools.
  • Cultivate meaningful relationships with users.

Requirements

  • Currently enrolled in a business school or similar field.
  • Fluent in French and English.
  • Empathetic, organized, and strong interpersonal skills.
  • Curious and proactive with a desire to help others.
  • Experience in a customer-facing role is a bonus.

Benefits

  • Hybrid working style: 4 days in-office, 1 day remote.
  • A high-end gear setup.
  • Work directly with senior team members.
  • Vibrant office culture with spontaneous collaboration.
  • Monthly team lunches and coffee breaks.
Prelude logo

Prelude

Prelude Research is a dynamic and innovative company focused on redefining endpoint security in an increasingly complex threat landscape. With a small team of dedicated security researchers and software developers, Prelude is backed by prominent investors such as Sequoia Capital and Insight Partners. The company is currently developing an advanced security solution that is in early-access release. Prelude fosters a remote work culture across the US and Canada, emphasizing trust, autonomy, and excellence. The organization values high-performing individuals who are committed to continuous improvement and collaboration, offering generous benefits including healthcare, flexible PTO, and home-office support.

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