Customer Success Intern - Remote

Overview

As a Customer Success Intern at Veliu, you will be the first point of contact for customer inquiries, working autonomously to enhance customer understanding and contribute to sustainability through innovative outreach initiatives.

In Short

• You will handle customer inquiries via chat, email, and other channels.
• Work with minimal supervision to understand customer needs.
• Design and execute outreach initiatives to engage customers.
• Collaborate with Product to improve features based on customer insights.
• Create content like FAQs and onboarding flows.
• Track key metrics and recommend strategies to enhance value.
• Aim to grow into a Customer Success Lead role.
• Be proactive and creative in problem-solving.
• Communicate empathetically and clearly with users.
• Manage multiple tasks in a fast-paced environment.

Requirements

• Excellent written and verbal communication skills.
• Familiarity with CRM tools and email campaign tools.
• Background in Economics or Business, or experience at a startup.

Benefits

• Opportunity to work in a diverse, international team.
• Engage in a mission-driven company focused on sustainability.
• Learn and grow in a dynamic startup environment.
• Receive mentorship from experienced founders and experts.