Library Relations Manager - Remote

Overview

Practising Law Institute (PLI) educates and informs lawyers and other professionals with innovative programs, publications, podcasts, and additional resources. With a sterling reputation developed over 90 years, PLI is a trusted source of professional development and knowledge for the legal community. A nonprofit organization, PLI is also known for its dedication to providing pro bono training and resources to ensure access to justice. PLI’s client base includes a large array of prestigious law firms, corporations, and government agencies. We are also proud to have recently been named one of the “Brands That Matter” by Fast Company. More information about PLI may be found on our website www.pli.edu.

In Short

• Customer relations and outreach for Law Firm, Law School, Government, and Corporate customers
• Serve as primary account manager for some law school and special accounts
• Work to ensure account retention for PLI PLUS
• Provide PLI PLUS training through web conference and onsite visits
• Attend industry events and conferences to promote PLI and bring back knowledge and insight
• Support sales and marketing initiatives to promote PLI products
• Support the development of PLI PLUS products by providing customer feedback and market insights
• Perform reporting, data analysis, and operational support to add and retain PLI PLUS customers
• Travel is required
• Other duties, as assigned.

Requirements

• Advanced Academic Credentials required, MLS preferred or comparable experience
• 1-5 years of experience relevant to library science and/or customer relations required
• Excellent communication and interpersonal skills, including public presentation skills
• Attention to detail and strong organizational skills
• Excellent time management skills
• Ability to plan and effectively manage multiple projects
• Ability to meet deadlines and work professionally under pressure
• Effective decision making
• Intermediate MS Excel and database skills preferred
• Experience in law libraries, law schools, or the publishing industry preferred

Benefits

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year