Customer Success Manager, SaaS/Renewables - Remote

Overview

Power Factors is seeking a Customer Success Manager to develop and sustain customer relationships in the renewable energy sector.

In Short

• Manage client experience and ensure satisfaction.
• Coordinate internal resources for customer interests.
• Understand products and service offerings.
• Plan and execute programmatic approaches.
• Improve policies for customer experience.
• Represent customer perspectives in various areas.
• Track performance through CRM metrics.
• Work with Sales for organic growth.
• Facilitate user training sessions.
• Assist in integrating platform into customer workflows.

Requirements

• Degree in Business, Engineering, or related field.
• 2-4 years in project management and B2B SaaS.
• Experience in Renewable Energy industry.
• Strong relationship management skills.
• Strategic thinker with solution orientation.
• Excellent communication skills in English.
• Additional languages (French, German, Spanish) are a plus.
• Enthusiastic about contributing to team success.

Benefits

• Dynamic work environment with a focus on clean energy.
• Opportunities for professional growth.
• Collaborative and inclusive culture.
• Impactful work contributing to sustainability initiatives.