Check-In Specialist - Remote

Overview

As a Check-In Specialist at Porter, you will play a crucial role in managing the appointment check-in process, ensuring smooth communication between members and providers, and enhancing the overall healthcare experience.

In Short

• Manage day-of appointment check-in process for providers.
• Make approximately 20 check-in calls daily to confirm member readiness.
• Communicate with providers using Athena chat.
• Coordinate with Practice Coordinators for appointment status updates.
• Monitor and address day-of appointment issues.
• Responsible for insurance verification updates.
• Work collaboratively using tools like Athena and Salesforce.
• Detail-oriented and able to manage dynamic workflows.
• Experience in healthcare customer service is required.
• Comfortable working in a remote, fast-paced environment.

Requirements

• Customer Service experience in healthcare industry.
• Comfortable using chat-based tools for internal communication.
• Strong attention to detail.
• Ability to manage a dynamic workflow.
• Experience with Athena or Salesforce is a plus.
• Comfortable working remotely.

Benefits

• Opportunity to work in a healthcare startup.
• Contribute to improving healthcare delivery.
• Collaborative and supportive team environment.
• Flexible work arrangements.
• Gain experience in healthcare IT and service.