Customer Success Specialist - Discord Community - Remote

Overview

The Customer Success Specialist - Discord Community will manage and support the customer experience in a Discord community for Polymarket, focusing on community engagement, issue resolution, and operational efficiency.

In Short

• Manage Discord community engagement and support.
• Resolve customer issues and answer questions in real-time.
• Develop and improve Discord support operations.
• Moderate discussions and maintain a positive community environment.
• Support customer inquiries through Intercom during downtime.
• Document common issues and maintain an internal knowledge base.
• Track metrics related to community engagement and support.
• Collaborate with cross-functional teams for issue escalation.
• Provide education on trading mechanics and payment processes.
• Ensure compliance with communication standards.

Requirements

• 3+ years managing Discord communities, preferably in financial services.
• 2+ years in financial services support or operations.
• Strong understanding of Discord infrastructure and moderation tools.
• Experience with KYC/CIP processes and compliance.
• Excellent written communication skills.
• High emotional intelligence and conflict de-escalation skills.
• Ability to work autonomously in fast-paced environments.
• Familiarity with payment systems and trading fundamentals.

Benefits

• Competitive salary and equity.
• Unlimited PTO, Health, Vision, & Dental coverage.
• 401(k) match.
• Hardware setup provided.
• In-office lunch provided 5 days per week.
• Complimentary snacks and drinks in the office.