U.S. Customer Support Lead - Remote

Overview

Polymarket is seeking a community-first customer support lead to enhance user experience across various platforms during USA hours.

In Short

• Manage customer support inquiries across multiple channels.
• Develop a culture of delightful customer support.
• Act as a trusted point of contact for the community.
• Build internal programs and training resources.
• Ensure compliance with company regulations.
• Identify opportunities to reduce customer friction using data.

Requirements

• 3+ years of experience in web3, preferably in crypto exchanges or financial services.
• Experience managing large Discord communities.
• Availability for shifts on weekends and outside standard work hours.
• Ability to pivot in a fast-evolving environment.
• Strong team player willing to step out of comfort zones.
• Excellent written and verbal communication skills.
• Desire to learn about DeFi, Prediction Markets, DAOs, and Web 3.0.

Benefits

• Competitive salary & equity.
• Unlimited PTO, Health, Vision, & Dental coverage.
• 401k match.
• Hardware setup including a new MacBook Pro and accessories.