Customer Support Lead - Remote

Overview

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

In Short

• Lead & coach a team of 5 CS agents; set clear goals and run weekly reviews.
• Scale the Customer Support function.
• Build dashboards and own your metrics for customer success.
• Partner with Product to provide actionable insights.
• Own the post-sales funnel: onboarding, adoption, renewal, expansion.
• Act as the strategic point of contact for key enterprise accounts.
• Expert debugger of API calls and voice call logs.
• Report directly to the Founder.

Requirements

• 5+ years in Customer Support with 2+ years leading teams in B2B SaaS.
• Experience working directly with enterprise customers.
• Strong written and spoken English communication skills.
• Passionate about customer experience and partnerships.
• Startup mindset: bias for action, adaptability, and ownership.
• Must be in the CET or ET timezone.

Benefits

• Work on a category-defining product with huge market potential.
• Be part of a small, high-ownership team and collaborate closely with the founders.
• Competitive compensation and meaningful equity.
• Backed by top-tier investors in AI and SaaS.