Customer Support Lead - Remote

Overview

The Customer Support Lead at MEDvidi plays a crucial role in ensuring exceptional support for patients and healthcare providers, contributing to the mission of accessible mental healthcare.

In Short

• Lead customer support operations in a remote setting.
• Manage a global team and align support strategy with company goals.
• Enhance customer satisfaction and resolve escalations.
• Implement AI tools and improve support processes.
• Ensure compliance with healthcare regulations.
• Use analytics to guide decisions and report on performance.
• Foster a customer-centric culture across the organization.
• 7+ years in leadership customer service roles required.
• 5+ years of experience in direct patient care.
• Strong leadership and management skills needed.

Requirements

• 7+ years in a leadership Customer Service roles.
• 5+ years of experience in a direct patient care setting.
• Proven success in managing remote and multicultural teams.
• Strong leadership, management, organization, and decision-making skills.
• Communication and conflict resolution skills.
• Expertise in data analysis and performance metrics.
• Proficiency in tools like Google Suite, Slack, Notion, Intercom, Tableau, Lookerstudi.

Benefits

• Healthcare insurance.
• Dental insurance.
• Vision insurance.
• 401 (k) plan.
• PTO (15 days).
• Medical leave (15 days).
• 3 wellness days.