Customer Support Lead - Remote

Overview

The Customer Support Lead at 3DR Labs is responsible for guiding the Customer Support Specialist team, ensuring exceptional service to clients in the healthcare industry, and streamlining departmental processes.

In Short

• Full-time remote position.
• Act as a resource for Customer Support Specialists.
• Provide guidance and support to co-workers.
• Communicate professionally with customers via various channels.
• Champion teamwork and continuous improvement.
• Maintain high standards of customer service.
• Work independently in a remote environment.
• May involve non-traditional hours.
• Experience in a healthcare setting preferred.
• High school diploma or equivalent required.

Requirements

• Excellent organizational and analytical skills.
• Critical thinking and decisive judgement.
• Strong interpersonal and communication skills.
• Service-oriented with the ability to resolve grievances.
• Self-motivated and able to work independently.
• Experience in customer service or call center roles preferred.
• Basic knowledge of office equipment and Microsoft Office.
• Knowledge of medical terminology is a plus.

Benefits

• Work from home flexibility.
• Collaborative work environment.
• Opportunities for professional development.
• Impactful role in patient care.
• Supportive team culture.