Remote Otter LogoRemoteOtter

Patient Experience Representative - Remote

Posted 7 days ago
Customer Service
Full Time
CA

Overview

As part of the PocketHealth team, you will enable hospitals and clinics across North America to empower over 2 million patients to discover a better healthcare experience.

In Short

  • Work Monday - Friday, 6am-2pm EST
  • Provide empathetic and timely support to patients
  • Assist patients in accessing their health records
  • Gather feedback to help shape the PocketHealth platform
  • Opportunity for growth into leadership roles
  • Excellent communication skills in English required
  • 2-3 years in a customer service role mandatory
  • Experience in healthcare is a plus
  • Technical support experience is an asset
  • Spanish or French communication skills are a bonus

Requirements

  • Ability to work in a fast-paced startup environment
  • Outstanding organizational skills
  • Resourceful and flexible
  • Hardworking and problem-solving mindset
  • Empathetic and enjoys teaching
  • Team player focused on achieving shared goals

Benefits

  • Impact the future of healthcare
  • Work with a patient-centric platform
  • Grow into high-impact roles within the company
  • Be part of a mission-driven team
Pockethealth logo

Pockethealth

PocketHealth is a patient-centric platform dedicated to transforming the healthcare experience by enabling hospitals and clinics across North America to share imaging records digitally with patients in a secure and instant manner. With a mission to empower over a million patients, PocketHealth places patients at the center of the record release process, ensuring that data moves ethically and securely throughout their care journey. The company has developed a unified image management solution that serves over 600 healthcare facilities, facilitating not only image sharing but also collaboration between hospitals and physicians. PocketHealth is committed to continuous growth and innovation, seeking passionate individuals to help enhance the healthcare experience for millions.

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