Member Experience Representative - Remote

Overview

As a Member Experience Representative, your role is to serve as the first point of contact for current and prospective members in a call center environment, providing exceptional service and support.

In Short

• Respond to calls, emails, and chats from members.
• Address inquiries related to enrollment and benefits.
• Facilitate grievance resolution and service recovery.
• Document interactions in the CRM system.
• Support the Member Experience team with feedback and administrative tasks.

Requirements

• High school diploma or equivalent; Associate's degree preferred.
• 1-2 years of experience in a call center or customer service role.
• Moderate technical proficiency; Salesforce and Zendesk experience preferred.
• Bilingual (Spanish speaking) preferred.
• Ability to work within call center hours: 9am-5pm CST.

Benefits

• Competitive compensation package.
• Unlimited vacation with manager approval.
• 100% Employer sponsored healthcare.
• 401k retirement savings plan.
• 16 weeks of paid parental leave for delivering parents.