Member Experience Representative - Remote

Overview

A dedicated and proactive individual is sought to join our team as a Member Experience Representative, acting as a liaison between patients and Mochi Health to ensure they receive necessary care and support.

In Short

• Respond to inquiries and provide accurate information to members.
• Ensure high-quality service delivery focused on customer satisfaction.
• Manage inbound messaging and assist with refill cases.
• Maintain a reliable internet connection for consistent communication.
• Collaborate with team members to resolve issues effectively.
• Performance will be monitored with feedback provided for quality assurance.

Requirements

• Prior telehealth call center experience is a strong plus.
• Spanish fluency is a strong plus.

Benefits

• Work from home opportunity.
• Flexible shift options available.
• Engage in a supportive team environment.