Patient Experience Representative - Spanish Bilingual - Remote

Overview

As a Patient Experience Representative, you will help empower patients by providing empathetic and timely support, enabling them to navigate their healthcare journey through the PocketHealth platform.

In Short

• Provide support to patients using the PocketHealth platform.
• Communicate effectively in Spanish and English.
• Assist patients via email and phone.
• Gather feedback to help shape product development.
• Work independently in a fast-paced environment.
• Juggle multiple tasks while maintaining organization.
• Ideal for growth into leadership roles.
• Experience in customer service is mandatory.
• Passion for healthcare is a plus.
• Technical support experience is an asset.

Requirements

• Excellent communication skills in Spanish and English.
• 2-3 years in a customer service role.
• Outstanding organizational skills.
• Ability to work Monday to Friday, either 9-5 or 10-6 EST.
• Resourceful and flexible with problem-solving skills.
• Empathetic and a strong team player.

Benefits

• Opportunity for career growth within the company.
• Be part of a mission-driven organization.
• Engage with a diverse patient population.
• Contribute to shaping the future of healthcare.