Assistant Billing Operations - Remote

Overview

We all share a goal: to communicate easily. Placetel represents the most modern and innovative Software-as-a-Service communication solutions from the cloud. More than 40,000 business customers use our products daily to successfully collaborate from anywhere – whether in the office, at home, or on the go. Since our founding in 2008, our company has steadily grown and is now part of Gamma Communications. Together, we are changing how people work worldwide, today and in the future.

In Short

• Process customer inquiries in the areas of accounting, invoicing, contract adjustments, and cancellations.
• Handle customer correspondence via email, ticket system, and phone.
• Support the monthly billing process through accounting tasks such as invoice creation, complaint processing, and dunning.
• Manage payment allocations and invoice adjustments, and create credits.
• Administer hardware shop orders and organize their shipping.
• Involve in correspondence between our customers and our hardware distributor.
• Assist with internal and external audits as part of your tasks.

Requirements

• Completed commercial training in office management or comparable, preferably with a focus on accounting.
• Enjoy working with numbers, motivated, service-oriented, and good communication skills with customers and partners.
• Goal-oriented, able to recognize priorities, and solve tasks quickly and effectively.
• Independent, responsible, and structured work style, along with a high degree of initiative and teamwork.
• Proficient in MS Office applications.

Benefits

• Engagement in exciting and challenging projects in a fast-growing company with advanced digital processes.
• A young, open-minded, and highly motivated team that collaborates cross-functionally and is always available to assist you.
• Flat hierarchies, plenty of freedom and responsibility in your work, and a secure job in a forward-looking company.
• Flexible working time models and options for remote work to ensure an optimal work-life balance.
• Extensive training and development opportunities to further develop your professional and personal skills.
• Central location of our office in the Südstadt of Cologne, modern workplaces, and high-quality technical equipment. Water, coffee, and fresh fruit as much as you like.
• An open, collegial interaction with each other and regular team events.